Returns Policy

We provide 15-day Exchange & Money Back Policy subject to fulfilment of conditions as laid out in this policy.*

Once the product is returned under our 15 Day Money Back Policy. You may choose to either make another purchase or get the amount refunded to your bank account. The amount will be credited to the payment source (Credit Card/Debit Card /Net Banking). You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 15-day money back policy.

We recommend contacting our Customer Service Team to receive assistance and suggested methods to return your purchase. Handover the securely packed item with the return address label and the shipping declaration to the Courier person. Once your returned item is received, Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Atul Jewellers) or damaged, cannot be accepted for return. Atul Jewellers reserves the rights to refund and refund can be claimed only if you satisfy the conditions.

The exchange, return and money back policies are subject to terms & conditions as mentioned below.

  • Customized Jewellery which includes personalized/ engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back.
  • You will receive complimentary return shipping for all eligible products for return/money back within the 15 Day Exchange policy (Online). Shipping charges for all other returns/exchange/money back is subject shall be borne by Customer.
  • The product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 15 Day period. Submission of Invoice shall be optional for all Exchange/Money back after the 15 Day Exchange Period.
  • In case the customer cannot produce the original certificate, Atul Jewellers will send the diamond to the Lab for re-certification. The shipping cost and the cost of certification shall be borne by the customer.
  • The return/money back amount will be as determined by our team at Atul Jewellers. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
  • Atul Jewellers reserves the right to change the exchange/money back price of the product based on the Quality Inspection.
  • In case of an exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
  • For the 15-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Atul Jewellers will only refund the discounted price as per the invoice.
  • The customer agrees not to dispute the decision made by Atul Jewellers – Estate Jewellery & Gemstones Jewelers and accept our decision regarding the returns policy.

Atul Jewellers offers Lifetime Exchange for all products. If at any point of time you want to Exchange or Upgrade the product, we will happily offer you with an Exchange as below:

  • Jewellery products consisting of studded Diamonds, the diamond value will be Exchanged at 90% of current market value while the gold weight is exchanged at the prevailing market price.
  • Jewellery products studded with stones/other material, the stones value will be Exchanged at 90% of the purchase value while the gold weight is exchanged at the prevailing market price.
  • Plain Gold Jewellery un-studded products and Gold Coins Exchange at the prevailing rate of gold.
  • In all cases, the current market value will be determined by Atul Jewellers.